At Klytro, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
Items may be returned or exchanged if they are:
- Unused and unworn
- In original condition with tags attached
- Reported within the eligible return period after delivery
Non-Returnable Items
Products purchased on sale, discounted items, or customized orders may not be eligible for return or refund.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 24–48 hours of receiving your order with clear photos for assistance.
Refund Process
Once the returned item is received and inspected, eligible refunds will be processed through the original payment method or store credit, depending on the situation.
Exchange Policy
Exchanges are subject to product availability. Customers may request a size or product exchange where applicable.
Shipping Charges
Shipping charges are non-refundable unless the return is due to our error or a damaged product.
Contact Us
For any return, refund, or exchange inquiries, please contact us through our official website support channels.